Have Questions? Find Aswers
Orders & Shipments
When will my order be processed?
All orders are processed within 1-2 business days (excluding weekends and holidays) after we receive your order confirmation email. When we ship your order, you will receive a notification. We recommend that you visit the appropriate Shipping Information section.
How long will it take to receive my order?
It usually takes 3-14 business days to receive your order, depending on your country of residence. We are doing our best to deliver it promptly for you. Please see the appropriate Shipping Information section to learn more about shipping times for your country
How can I track my order?
You can track your order in our special Track Your Order section.
Do you ship internationally?
Yes, we ship to European territory and international territory. Consult the appropriate Shipping Policy to understand if we ship to your state
I never received my order, what to do?
Make sure you have checked your order on our Tracking Page, otherwise contact us in the Contact Us section or by emailing us at info@snugs-official.com
Refunds & Returns
What is your Returns and Refunds policy?
Please check out our Return & Refund Policy.
Can I change an item?
You can exchange an item free of charge by requesting cancellation of your order at any time once payment has been properly made and as long as the item has not yet been shipped. Otherwise, you must wait until you receive it and then return it in its original condition. See our Return & Refund Policy for more information.
How can I return my order?
Discuss the issue by clicking Contact Us or by emailing us at info@snugsofficial.com: Report the order number in question, share the reason for the return, tell us the items you intend to return and upload related images (when necessary), and share any helpful information to help us serve you better. See the Returns policy for more information.
How long does the order return process take?
Refunds can take 1-10 days to arrive depending on your original payment method. Any refund due will be sent to your original payment method. Alternatively, you can get a refund much faster with a coupon for the value of the return. See the Returns policy for more information.
payments
What payment methods do you accept?
The payment methods we accept are Credit Cards, Debit Cards, Paypal, Shop Pay, Google Pay, Apple Pay, Ideal, Bancontact, Klarna, which you can use to pay with total peace of mind since ours is an official check out of the Shopify platform.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at orders@snugs-official.com
Other inquiries? Let's chat.
Please email us at info@snugs-official.com
